Shipping & Returns
Thank you for visiting and shopping at Blueowl Online Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 1-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
We know that getting your item delivered in good condition and on time is important to you,
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Blueowl Online is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Shipping and Handling
At Blueowl Online, we want to make sure your online ordering experience is as easy and enjoyable as possible. Shipping on most items is included, and we've created a comprehensive delivery policy for effortless shopping. What Items Can Be Delivered to Your Area? To find out if an item can be delivered to you, just add it to your cart and proceed through the checkout process. Once you've entered your shipping address, the online ordering system will let you know if that item can be shipped to your location.
Blueowl Online is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
We currently do not ship outside India.
Return & Exchange Policy
Blueowl's Return & Exchange Policy for purchases made on our website within 7 days is designed to ensure customer satisfaction. Here are the key points of our policy:
1. 7-Day Window: You have a 7-day period from the date of delivery to request a return or exchange for eligible items.
2. Eligibility: To be eligible for a return or exchange, the product must be in its original condition, unused, and in its original packaging. It should include all accessories, tags, and labels.
3. Reasons for Return/Exchange: We accept returns and exchanges for reasons such as product defects, damage during transit, or if you received the wrong item. If you wish to return an item for any other reason (e.g., changed your mind), this may be subject to our discretion.
4. Initiating the Process: To initiate a return or exchange, please contact our customer support team through the provided channels on our website. Provide your order number and a clear description of the issue.
5. Return Shipping: Depending on the reason for the return, we may provide a prepaid return label, or you may be responsible for the return shipping costs. We will guide you through the process.
6. Refunds or Exchanges: Once we receive and inspect the returned item, we will process your refund or exchange. Refunds are typically issued to the original payment method. Exchanges will be processed promptly, subject to product availability.
7. Timely Resolution: We aim to process returns and exchanges as quickly as possible, usually within a reasonable timeframe.
8. Non-Returnable Items: Some items, such as perishable goods or products explicitly marked as non-returnable, may not be eligible for returns.
9. Cancellations: If you need to cancel an order, please contact us as soon as possible. Cancellation eligibility will depend on the order's status and whether it has been processed or shipped.
10. Policy Updates: Blueowl reserves the right to update or modify this policy. Please refer to our website for the most current information on our Return & Exchange Policy.